Level 6 - Starting Salary £21,000
Full Time, Open Ended Appointment
Employer Description:
As a charity we aim to develop and apply innovative marine science to ensure a sustainable future for our ocean.
For over 40 years we have provided evidence-based environmental solutions to societal challenges by applying innovative, interdisciplinary research that benefits society and promotes stewardship of marine ecosystems. Since 2002, and in association with a wide range of national and international partners, we have provided these capabilities as an independent company limited by guarantee with charitable status.
The impact of our science is far-reaching ranging from highly cited scientific papers, to providing scientific evidence for policy and training the next generation of marine scientists. Through the delivery of our science plan, we are also contributing to UN (United Nations) Sustainable Development Goals to promote healthy, productive, and resilient oceans and seas.
We currently have a sizeable on-site data centre and we have just finished the second expansion with a ~£1m investment to move into Artificial Intelligence and machine learning with a innovative GPU cluster. The volume of data that we manage is growing daily as we draw in raw satellite data from the EU's Copernicus programme and NASA satellites to produce Earth Observation data products, giving insights into the health of the worlds’ oceans.
We have over 8PB of network storage. Analysis and interpretation of this data is continual, making use of the grid processing infrastructure – around 1,400 CPUs and 7TB RAM
Vacancy Short Description:
Plymouth Marine Laboratory are pleased to be able to offer a Junior IT Support Technician position to a driven and passionate individual. A Support Technician provides support to colleagues, helping them to be productive when using technology, by problem solving and troubleshooting non routine problems. You will be working with a small friendly team, focusing on service delivery on a varying degree of technologies
Vacancy description
- Receives and handles requests for service, following agreed procedures.
- Installing, configuring, and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer components
- Ensuring the security of client computers by installing and upgrading antivirus/security software
- Supporting people whenever they encounter challenges with computers and network devices
- Allocates ServiceDesk tickets as appropriate
- Testing new workstation hardware and software before full-scale installation
- Updates documentation, as and when required
Skills Required:
- Knowledge of PC and laptop repair/troubleshooting
- Analytical and problem-solving skills
- Ability to work independently and to take responsibility
- Can use own initiative
- A thorough and organised approach
- Ability to work well within a team
- Ability to communicate effectively in a variety of situations
- Maintain productive, professional, and secure working environment
- Ensure tasks are completed on time
- Ensure clear and professional communication with both staff and students
Personal Qualities
- Effective communication and inter-personal skills
- Adaptable and flexible approach to work
- A good knowledge of IT systems such as Windows 10
- A passion to learn and develop
- Honest and trustworthy
- Motivated
Qualifications
- You will have completed a computing qualification equivalent to NVQ Level 3.
- Candidates must have good GCSE Grades in English and Maths
PML is committed to equality, diversity and inclusion, and our policy can be found here: https://www.pml.ac.uk/Working-with-us. As part of this, we offer opportunities to discuss flexible working and whilst the selection process will be based on merit, we particularly welcome applications from currently underrepresented areas.